Hospice: The Gentle Goodbye by Phyllis

Just after dawn on December 11, 2007, my mother went to God. There was a beautiful peacefulness that fell over that bright, winter morning that seemed perfect. Mom had battled several chronic, debilitating diseases that slowly robbed her of her energy and physical function. Her mind was always clear and her determination to live to […]

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L.I.S.T.E.N.: The Key To Conducting A Complaint About An Incident of Incivility and Bullying by Phyllis

  The Key To Conducting A Complaint About Incivility and Bullying   The way you investigate an allegation of bullying behavior must be standardized from the beginning and strictly based on the facts. Here are the key elements to do it right … L.I.S.T.E.N.: The Key To Investigating Incivility and Bullying It’s Monday morning. As you […]

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Happy New Year: This Year Don’t Resolve…Re-Envision Insights from Phyllis

I believe the idea of a fresh start is important for people. However, it is vital that the energy that is fueling any new beginning be positive and accepting of all that has come before. Life, as I’ve come to know it, is a series of challenges, choices, and life-lessons. We are charged with trying […]

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Closing the Patient Discharge Gap for Your Organization: Share The Care

The video below was filmed during the Annual International Planetree Organization in Boston, Massachusets this past October. The Planetree Organization is committed to quality, compassion, and partnership which is the essence of person-centered care. I had an opportunity to explain how the Share The Care Organization caregiver model can assist acute and subacute healthcare organizations […]

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