Excellent Resource for Healthcare Leaders on Effectively Managing Bullying & Incivility Posted on April 5, 2019 by Beth Boynton, MS, RN

Bringing Shadow Behavior Into The Light Of Day – Understanding and Effectively Managing Bullying & Incivility In Healthcareby Phyllis S. Quinlan, PhD, RN-BC This book is a brief, insightful, and practical guide for leaders who are committed to creating a culture of safety. With less than 100 pages, you can read it in one sitting and […]

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Making 2019 The Year of Civility in Healthcare: The Performance Improvement Plan

Developing a Performance Improvement Plan is the last thing a person in leadership wants to do. Typically it is the capstone on a fifteen to eighteen-month effort to appeal to someone to choose a better way of conducting themselves at work. Let’s go through the checklist of documentation and interventions that should be captured in […]

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Making 2019 The Year of Civility in Healthcare: Understanding the Difference Between the Bully and the Chronically Uncivil Employee by Phyllis

It is widely accepted that knowledge is power. Therefore, I think it is best to start by raising our awareness into the nature of a bully. I submit that the behavior we label as bullying is actually the mentality and noxious temperament of a narcissist in action. We can all benefit from a closer examination […]

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Making 2019 The Year of Civility in Healthcare: Understanding the Issue of Disruptive Behavior in the Workplace by Phyllis

  I find it frustrating to acknowledge that despite all the work of recent years to implement initiatives aimed at creating healthy and safe workplace environments, that lateral and horizontal hostility still remains within the nursing profession. I think we all hoped that when the idea of Zero Tolerance bloomed into an actual human resource […]

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Re-Connecting with Your Self-Worth: Step 2 in Building a Self-Care Mindset for Professional and Family Caregivers A Guest Post by Amanda Ghosh

Welcome back! If you’re following along in my installment series here at the amazing Phyllis Quinlan blog than you’ve completed Step One and you’re ready for Step Two in the “How to Build the Self-Care Mindset” Journey! If you missed the first post on Step One, you can read it here. Remember, we’re working on building […]

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