Making 2019 The Year of Civility in Healthcare: Understanding the Difference Between the Bully and the Chronically Uncivil Employee by Phyllis

It is widely accepted that knowledge is power. Therefore, I think it is best to start by raising our awareness into the nature of a bully. I submit that the behavior we label as bullying is actually the mentality and noxious temperament of a narcissist in action. We can all benefit from a closer examination […]

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Making 2019 The Year of Civility in Healthcare: Understanding the Issue of Disruptive Behavior in the Workplace by Phyllis

  I find it frustrating to acknowledge that despite all the work of recent years to implement initiatives aimed at creating healthy and safe workplace environments, that lateral and horizontal hostility still remains within the nursing profession. I think we all hoped that when the idea of Zero Tolerance bloomed into an actual human resource […]

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Re-Connecting with Your Self-Worth: Step 2 in Building a Self-Care Mindset for Professional and Family Caregivers A Guest Post by Amanda Ghosh

Welcome back! If you’re following along in my installment series here at the amazing Phyllis Quinlan blog than you’ve completed Step One and you’re ready for Step Two in the “How to Build the Self-Care Mindset” Journey! If you missed the first post on Step One, you can read it here. Remember, we’re working on building […]

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Bullying & Incivility in Nursing, Understanding and Owning Our Complicit Behavior: Insights from Phyllis

  Shining Light on Our Complicit Behavior As I traveled across the country in 2016 speaking to nurse leaders, there was agreement on several points addressing disruptive behavior. The nurse leaders estimated that the majority of their nursing staff (85%) demonstrated the practices that align with showing up to work ready and willing to do […]

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Please Help the Nurses of North Carolina Recover from Hurricane Florence

Hurricane Florence had a devastating impact on parts of North Carolina, and many of our nursing colleagues will need months or even years to recover. The North Carolina Nurses Association (NCNA) and the North Carolina Foundation for Nursing (NCFN) are teaming up to help get nurses back on their feet so they can get back […]

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NEW BOOK: Bringing Shadow Behavior Into the Light of Day: Understanding & Effectively Managing Bullying & Incivility in Healthcare by Phyllis S. Quinlan, PhD, RN-BC

Skills and knowledge alone are not enough to ensure the consistent level of staff engagement needed to achieve patient satisfaction and clinical outcomes necessary for success in the 21st-century. Positive attitudes and collegial behaviors are now vital to realizing strategic benchmarks and goals. The distraction of laboring within an unhealthy work environment will handicap the […]

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