Matt Cavallo, host of the Podcast, Patient Activation Network Interviews Phyllis Quinlan on the Subject of Bullying & Incivility in Healthcare

  PAN56: Bullying in Healthcare with Phyllis S. Quinlan, PhD, RN-BC   On this episode of the Patient Activation Network Podcast, we talk to Phyllis S. Quinlan, author, and nurse entrepreneur, about bullying in healthcare. Phyllis has practiced in a variety of emergency services, acute care, subacute care, and long term care settings. She holds […]

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Excellent Resource for Healthcare Leaders on Effectively Managing Bullying & Incivility Posted on April 5, 2019 by Beth Boynton, MS, RN

Bringing Shadow Behavior Into The Light Of Day – Understanding and Effectively Managing Bullying & Incivility In Healthcareby Phyllis S. Quinlan, PhD, RN-BC This book is a brief, insightful, and practical guide for leaders who are committed to creating a culture of safety. With less than 100 pages, you can read it in one sitting and […]

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Making 2019 The Year of Civility in Healthcare: Understanding the Difference Between the Bully and the Chronically Uncivil Employee by Phyllis

It is widely accepted that knowledge is power. Therefore, I think it is best to start by raising our awareness into the nature of a bully. I submit that the behavior we label as bullying is actually the mentality and noxious temperament of a narcissist in action. We can all benefit from a closer examination […]

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Making 2019 The Year of Civility in Healthcare: Understanding the Issue of Disruptive Behavior in the Workplace by Phyllis

  I find it frustrating to acknowledge that despite all the work of recent years to implement initiatives aimed at creating healthy and safe workplace environments, that lateral and horizontal hostility still remains within the nursing profession. I think we all hoped that when the idea of Zero Tolerance bloomed into an actual human resource […]

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L.I.S.T.E.N.: The Key To Conducting A Complaint About An Incident of Incivility and Bullying by Phyllis

  The Key To Conducting A Complaint About Incivility and Bullying   The way you investigate an allegation of bullying behavior must be standardized from the beginning and strictly based on the facts. Here are the key elements to do it right … L.I.S.T.E.N.: The Key To Investigating Incivility and Bullying It’s Monday morning. As you […]

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Bullying & Incivility in Nursing, Understanding and Owning Our Complicit Behavior: Insights from Phyllis

  Shining Light on Our Complicit Behavior As I traveled across the country in 2016 speaking to nurse leaders, there was agreement on several points addressing disruptive behavior. The nurse leaders estimated that the majority of their nursing staff (85%) demonstrated the practices that align with showing up to work ready and willing to do […]

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