Excellent Resource for Healthcare Leaders on Effectively Managing Bullying & Incivility Posted on April 5, 2019 by Beth Boynton, MS, RN

Bringing Shadow Behavior Into The Light Of Day – Understanding and Effectively Managing Bullying & Incivility In Healthcareby Phyllis S. Quinlan, PhD, RN-BC This book is a brief, insightful, and practical guide for leaders who are committed to creating a culture of safety. With less than 100 pages, you can read it in one sitting and […]

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Making 2019 The Year of Civility in Healthcare: The Performance Improvement Plan

Developing a Performance Improvement Plan is the last thing a person in leadership wants to do. Typically it is the capstone on a fifteen to eighteen-month effort to appeal to someone to choose a better way of conducting themselves at work. Let’s go through the checklist of documentation and interventions that should be captured in […]

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The Benefits of Having A Professional Coach

  Contact Information: Follow me on Twitter: @AskDrPhyllis Email: mfwconsultants@gmail.com               Website:    www.mfwconsultants.com Facebook: http://www.facebook.com/PhyllisQuinlanCoaching LinkedIn: http://www.linkedin.com/in/phyllisquinlan YouTube: http://www.youtube.com/phyllisquinlan Instagram: askdrphyllis

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Making 2019 The Year of Civility in Healthcare: Understanding the Difference Between the Bully and the Chronically Uncivil Employee by Phyllis

It is widely accepted that knowledge is power. Therefore, I think it is best to start by raising our awareness into the nature of a bully. I submit that the behavior we label as bullying is actually the mentality and noxious temperament of a narcissist in action. We can all benefit from a closer examination […]

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L.I.S.T.E.N.: The Key To Conducting A Complaint About An Incident of Incivility and Bullying by Phyllis

  The Key To Conducting A Complaint About Incivility and Bullying   The way you investigate an allegation of bullying behavior must be standardized from the beginning and strictly based on the facts. Here are the key elements to do it right … L.I.S.T.E.N.: The Key To Investigating Incivility and Bullying It’s Monday morning. As you […]

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