Matt Cavallo, host of the Podcast, Patient Activation Network Interviews Phyllis Quinlan on the Subject of Bullying & Incivility in Healthcare

  PAN56: Bullying in Healthcare with Phyllis S. Quinlan, PhD, RN-BC   On this episode of the Patient Activation Network Podcast, we talk to Phyllis S. Quinlan, author, and nurse entrepreneur, about bullying in healthcare. Phyllis has practiced in a variety of emergency services, acute care, subacute care, and long term care settings. She holds […]

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Making 2019 The Year of Civility in Healthcare: The Performance Improvement Plan

Developing a Performance Improvement Plan is the last thing a person in leadership wants to do. Typically it is the capstone on a fifteen to eighteen-month effort to appeal to someone to choose a better way of conducting themselves at work. Let’s go through the checklist of documentation and interventions that should be captured in […]

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Making 2019 The Year of Civility in Healthcare: Understanding the Difference Between the Bully and the Chronically Uncivil Employee by Phyllis

It is widely accepted that knowledge is power. Therefore, I think it is best to start by raising our awareness into the nature of a bully. I submit that the behavior we label as bullying is actually the mentality and noxious temperament of a narcissist in action. We can all benefit from a closer examination […]

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Making 2019 The Year of Civility in Healthcare: Understanding the Issue of Disruptive Behavior in the Workplace by Phyllis

  I find it frustrating to acknowledge that despite all the work of recent years to implement initiatives aimed at creating healthy and safe workplace environments, that lateral and horizontal hostility still remains within the nursing profession. I think we all hoped that when the idea of Zero Tolerance bloomed into an actual human resource […]

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L.I.S.T.E.N.: The Key To Conducting A Complaint About An Incident of Incivility and Bullying by Phyllis

  The Key To Conducting A Complaint About Incivility and Bullying   The way you investigate an allegation of bullying behavior must be standardized from the beginning and strictly based on the facts. Here are the key elements to do it right … L.I.S.T.E.N.: The Key To Investigating Incivility and Bullying It’s Monday morning. As you […]

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