L.I.S.T.E.N.: The Key To Conducting A Complaint About An Incident of Incivility and Bullying by Phyllis

  The Key To Conducting A Complaint About Incivility and Bullying   The way you investigate an allegation of bullying behavior must be standardized from the beginning and strictly based on the facts. Here are the key elements to do it right … L.I.S.T.E.N.: The Key To Investigating Incivility and Bullying It’s Monday morning. As you […]

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Highlights from the 2016 OR Today Magazine Convention’s Key Note Presentation: An Interview with Phyllis

Original Article Featured in OR Today Magazine, November 2016 Edition Do you believe that workplace bullying and incivility are the same? No. Workplace incivility can best be defined as low-intensity unpleasant behavior that is rude, impolite, or inconsiderate. While the target can feel insulted or angry; an actual desire or intent to harm the other person […]

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An Interview with Phyllis

Originally featured in Women of Distinction Magazine: September 8, 2016 http://go.epublish4me.com/ebook/ebook?id=10090395#/0 Q&A Q: A good deal of your coaching practice is centered on working with family caregivers. What are some of the challenges facing family caregivers today? A: Their biggest challenge is to have a life of their own while caring full time for their […]

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