Highlights from the 2016 OR Today Magazine Convention’s Key Note Presentation: An Interview with Phyllis

Original Article Featured in OR Today Magazine, November 2016 Edition Do you believe that workplace bullying and incivility are the same? No. Workplace incivility can best be defined as low-intensity unpleasant behavior that is rude, impolite, or inconsiderate. While the target can feel insulted or angry; an actual desire or intent to harm the other person […]

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An Interview with Phyllis

Originally featured in Women of Distinction Magazine: September 8, 2016 http://go.epublish4me.com/ebook/ebook?id=10090395#/0 Q&A Q: A good deal of your coaching practice is centered on working with family caregivers. What are some of the challenges facing family caregivers today? A: Their biggest challenge is to have a life of their own while caring full time for their […]

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INCIVILITY VS. BULLYING: KNOW THE DIFFERENCE: AN INTERVIEW WITH PHYLLIS

Originally published in the AORN Periop Insider Weekly Newsletter  July 28, 2016.      Authored by Carina Stanton The term “bully” is often used incorrectly to classify both bullies and those expressing incivility. Understanding the distinction between the two can help to put structure around communication and action in attempts to weed out bad behavior […]

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