Making 2019 The Year of Civility in Healthcare: The Performance Improvement Plan

Developing a Performance Improvement Plan is the last thing a person in leadership wants to do. Typically it is the capstone on a fifteen to eighteen-month effort to appeal to someone to choose a better way of conducting themselves at work. Let’s go through the checklist of documentation and interventions that should be captured in […]

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Bullying & Incivility in Nursing, Understanding and Owning Our Complicit Behavior: Insights from Phyllis

  Shining Light on Our Complicit Behavior As I traveled across the country in 2016 speaking to nurse leaders, there was agreement on several points addressing disruptive behavior. The nurse leaders estimated that the majority of their nursing staff (85%) demonstrated the practices that align with showing up to work ready and willing to do […]

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