L.I.S.T.E.N.: The Key To Conducting A Complaint About An Incident of Incivility and Bullying by Phyllis

  The Key To Conducting A Complaint About Incivility and Bullying   The way you investigate an allegation of bullying behavior must be standardized from the beginning and strictly based on the facts. Here are the key elements to do it right … L.I.S.T.E.N.: The Key To Investigating Incivility and Bullying It’s Monday morning. As you […]

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Closing the Patient Discharge Gap for Your Organization: Share The Care

The video below was filmed during the Annual International Planetree Organization in Boston, Massachusets this past October. The Planetree Organization is committed to quality, compassion, and partnership which is the essence of person-centered care. I had an opportunity to explain how the Share The Care Organization caregiver model can assist acute and subacute healthcare organizations […]

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Bullying & Incivility in Nursing, Understanding and Owning Our Complicit Behavior: Insights from Phyllis

  Shining Light on Our Complicit Behavior As I traveled across the country in 2016 speaking to nurse leaders, there was agreement on several points addressing disruptive behavior. The nurse leaders estimated that the majority of their nursing staff (85%) demonstrated the practices that align with showing up to work ready and willing to do […]

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Please Help the Nurses of North Carolina Recover from Hurricane Florence

Hurricane Florence had a devastating impact on parts of North Carolina, and many of our nursing colleagues will need months or even years to recover. The North Carolina Nurses Association (NCNA) and the North Carolina Foundation for Nursing (NCFN) are teaming up to help get nurses back on their feet so they can get back […]

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NEW BOOK: Bringing Shadow Behavior Into the Light of Day: Understanding & Effectively Managing Bullying & Incivility in Healthcare by Phyllis S. Quinlan, PhD, RN-BC

Skills and knowledge alone are not enough to ensure the consistent level of staff engagement needed to achieve patient satisfaction and clinical outcomes necessary for success in the 21st-century. Positive attitudes and collegial behaviors are now vital to realizing strategic benchmarks and goals. The distraction of laboring within an unhealthy work environment will handicap the […]

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