Bullying & Incivility in Nursing, Understanding and Owning Our Complicit Behavior: Insights from Phyllis

  Shining Light on Our Complicit Behavior As I traveled across the country in 2016 speaking to nurse leaders, there was agreement on several points addressing disruptive behavior. The nurse leaders estimated that the majority of their nursing staff (85%) demonstrated the practices that align with showing up to work ready and willing to do […]

Read More

NEW BOOK: Bringing Shadow Behavior Into the Light of Day: Understanding & Effectively Managing Bullying & Incivility in Healthcare by Phyllis S. Quinlan, PhD, RN-BC

Skills and knowledge alone are not enough to ensure the consistent level of staff engagement needed to achieve patient satisfaction and clinical outcomes necessary for success in the 21st-century. Positive attitudes and collegial behaviors are now vital to realizing strategic benchmarks and goals. The distraction of laboring within an unhealthy work environment will handicap the […]

Read More

Five Things Career Coaches Understand by Phyllis

  Professional and career coaching became the buzz earlier this decade, immediately showcasing numerous benefits to positioning individuals for success. Helping people become more emotionally competent and effective personally and professionally develops avenues for new opportunities. Career and professional coaches provide confidence, inspiration and insight. They also provide the right mindset for professional achievement. Here […]

Read More