L.I.S.T.E.N.: The Key To Conducting A Complaint About An Incident of Incivility and Bullying by Phyllis

  The Key To Conducting A Complaint About Incivility and Bullying   The way you investigate an allegation of bullying behavior must be standardized from the beginning and strictly based on the facts. Here are the key elements to do it right … L.I.S.T.E.N.: The Key To Investigating Incivility and Bullying It’s Monday morning. As you […]

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Happy New Year: This Year Don’t Resolve…Re-Envision Insights from Phyllis

I believe the idea of a fresh start is important for people. However, it is vital that the energy that is fueling any new beginning be positive and accepting of all that has come before. Life, as I’ve come to know it, is a series of challenges, choices, and life-lessons. We are charged with trying […]

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Closing the Patient Discharge Gap for Your Organization: Share The Care

The video below was filmed during the Annual International Planetree Organization in Boston, Massachusets this past October. The Planetree Organization is committed to quality, compassion, and partnership which is the essence of person-centered care. I had an opportunity to explain how the Share The Care Organization caregiver model can assist acute and subacute healthcare organizations […]

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Please Help the Nurses of North Carolina Recover from Hurricane Florence

Hurricane Florence had a devastating impact on parts of North Carolina, and many of our nursing colleagues will need months or even years to recover. The North Carolina Nurses Association (NCNA) and the North Carolina Foundation for Nursing (NCFN) are teaming up to help get nurses back on their feet so they can get back […]

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NEW BOOK: Bringing Shadow Behavior Into the Light of Day: Understanding & Effectively Managing Bullying & Incivility in Healthcare by Phyllis S. Quinlan, PhD, RN-BC

Skills and knowledge alone are not enough to ensure the consistent level of staff engagement needed to achieve patient satisfaction and clinical outcomes necessary for success in the 21st-century. Positive attitudes and collegial behaviors are now vital to realizing strategic benchmarks and goals. The distraction of laboring within an unhealthy work environment will handicap the […]

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