NEW BOOK: Bringing Shadow Behavior Into the Light of Day: Understanding & Effectively Managing Bullying & Incivility in Healthcare by Phyllis S. Quinlan, PhD, RN-BC

Bringing Shadow Behavior Into The Light of Day

Skills and knowledge alone are not enough to ensure the consistent level of staff engagement needed to achieve patient satisfaction and clinical outcomes necessary for success in the 21st-century. Positive attitudes and collegial behaviors are now vital to realizing strategic benchmarks and goals. The distraction of laboring within an unhealthy work environment will handicap the staff’s ability to make a genuine connection with their patients.

This book provides healthcare leaders with a guideline for the assessment and management of the disruptive behaviors of bullying and incivility. It is time to definitively address the behaviors that lurk in the shadows and undermine RN and other professional caregiver’s vitality and resilience. How we treat each other is directly related to how we engage our patients and their families.

Hardcopy: http://www.mfwconsultants.com/product-category/book3/

Kindle Version: https://www.amazon.com/gp/product/B07G5L5RLS/ref=dbs_a_def_rwt_hsch_vapi_taft_p1_i0

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.