L.I.S.T.E.N.: The Key To Conducting A Complaint About An Incident of Incivility and Bullying by Phyllis

  The Key To Conducting A Complaint About Incivility and Bullying   The way you investigate an allegation of bullying behavior must be standardized from the beginning and strictly based on the facts. Here are the key elements to do it right … L.I.S.T.E.N.: The Key To Investigating Incivility and Bullying It’s Monday morning. As you […]

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Happy New Year: This Year Don’t Resolve…Re-Envision Insights from Phyllis

I believe the idea of a fresh start is important for people. However, it is vital that the energy that is fueling any new beginning be positive and accepting of all that has come before. Life, as I’ve come to know it, is a series of challenges, choices, and life-lessons. We are charged with trying […]

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Closing the Patient Discharge Gap for Your Organization: Share The Care

The video below was filmed during the Annual International Planetree Organization in Boston, Massachusets this past October. The Planetree Organization is committed to quality, compassion, and partnership which is the essence of person-centered care. I had an opportunity to explain how the Share The Care Organization caregiver model can assist acute and subacute healthcare organizations […]

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Bullying & Incivility in Nursing, Understanding and Owning Our Complicit Behavior: Insights from Phyllis

  Shining Light on Our Complicit Behavior As I traveled across the country in 2016 speaking to nurse leaders, there was agreement on several points addressing disruptive behavior. The nurse leaders estimated that the majority of their nursing staff (85%) demonstrated the practices that align with showing up to work ready and willing to do […]

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